Articles are added to the Deskie knowledge base via the following path: administrator account → "Help center" section → "Articles" subsection. It is also possible to add a new article from the agent's account through the "Knowledge Base" section if the agent has the corresponding permission in the additional permissions.

Basic formatting options are available in the top panel of the WYSIWYG editor:

Well-formatted content will facilitate the exploration of your knowledge base. If the visual editor's formatting options are limited, you may need to make changes through HTML markup or customize CSS.

We have prepared examples of formatting lists, info blocks, and buttons that you can use in your Deskie account's knowledge base.

All code examples and explanations are compiled in a separate guide here.