We updated the emoji library, added new features, and optimized the panel’s performance — making it easier for agents to use and enhancing client communication to be more friendly.
Key changes
+491 new emojis (with a total of 1773 available);
added search functionality in both Russian and English;
the editor now displays the emojis themselves instead of their codes;
emojis are now available in macros and rule actions;
the recently used list has been extended to 18
We describe the detailed interaction logic with the emoji panel in the knowledge base here.